FAQ

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately delisted. Please Contact Us if you think a product listed on our website does not meet these standards.
Yes, HardwareHelix only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor. Please Contact Us if you think a product listed on our website that does not meet these criteria.
There are no hidden costs or charges when you order from HardwareHelix. All costs are 100% visible at the end of the checkout process.
Prices on HardwareHelix are not negotiable. Hardware Helix has thousands of sellers which offer you the best prices and deals.
Free installation is not offered unless very specific exceptions. Be sure to check the product description of products to get more details about installation. In case of doubt, do not hesitate to  Contact Us.
HardwareHelix provides you with chance to return your product within 14 days after delivery. Past those 14 days, potential issues will be covered directly by the Seller if the product was provided with a warranty. If a warranty is offered on a product, the warranty period will be displayed on the right product page.
Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details
Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.
Please get in touch with our Customer Service Team  Contact Us so we can help you to resolve the issue.
The warranty for your product should start from the date of order.
Please always follow the instructions written on the warranty card provided by the brand.
Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.